Terms of Service
Last Updated: April 2026
These Terms of Service (“Terms”) govern your use of the websites, services, and online platforms operated by Amherst Innovative Living, LLC (“AIL”, “Amherst Innovative Living”, “we”, “our”, or “us”).
By accessing or using any website or online service operated by Amherst Innovative Living, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our websites or services.
These Terms apply to the Amherst Innovative Living website and the websites associated with AIL-managed residential communities, including but not limited to:
11 East Pleasant – https://www.11eastpleasant.com
One East Pleasant – https://www.oneeastpleasant.com
Kendrick Place – https://www.kendrickplace.com
Olympia Place – https://www.olympiaplace.com
26 Spring Street – https://www.26spring.com
and any future websites, resident portals, or digital platforms operated by Amherst Innovative Living (collectively referred to as the “Websites”).
Eligibility
The Websites are intended for individuals who are at least 13 years of age. By using the Websites, you represent that you meet this requirement.
Certain services such as lease applications, payments, or resident portals may require users to be 18 years or older.
Website Accounts
Some services may require you to create an account. When creating an account, you agree to:
provide accurate and complete information
maintain the confidentiality of your account credentials
accept responsibility for all activities that occur under your account
Amherst Innovative Living reserves the right to suspend or terminate accounts that violate these Terms.
Leasing and Payments
If you apply for housing, sign a lease, or make payments through our Websites or associated platforms, you agree to:
provide accurate application information
pay all rent, fees, and other charges associated with your lease agreement
comply with the terms of your lease and applicable policies
Payments processed through online platforms may be handled by third-party property management systems used by Amherst Innovative Living.
Responsibility of Website Visitors
Amherst Innovative Living has not reviewed and cannot review all material posted or submitted through the Websites.
By using the Websites, you agree not to:
upload harmful software such as viruses or malware
post unlawful, offensive, or misleading content
violate the intellectual property rights of others
attempt to gain unauthorized access to systems or data
You are responsible for taking precautions to protect your own devices and information when using the Websites.
Third-Party Websites and Services
Our Websites may contain links to third-party websites or services.
Amherst Innovative Living does not control these websites and is not responsible for their content, policies, or practices.
Your use of third-party services is at your own risk.
Intellectual Property
All content on the Websites, including:
text
graphics
logos
images
design elements
software
is owned by Amherst Innovative Living or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from Website content without prior written permission.
Advertisements and Partnerships
The Websites may display advertisements or integrate services provided by partners or third-party vendors.
Amherst Innovative Living is not responsible for the content or practices of advertisers or external partners.
Privacy
Your use of the Websites is also governed by the Privacy Policy of Amherst Innovative Living.
The Privacy Policy explains how personal information is collected, used, and protected.
Disclaimer of Warranties
The Websites and services are provided “as is” and “as available.”
Amherst Innovative Living makes no warranties, express or implied, including but not limited to warranties of:
merchantability
fitness for a particular purpose
non-infringement
We do not guarantee that the Websites will be uninterrupted, secure, or free of errors.
Limitation of Liability
To the fullest extent permitted by law, Amherst Innovative Living and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Websites.
Our total liability for any claim related to the Websites shall not exceed $100 USD.
Indemnification
You agree to indemnify and hold harmless Amherst Innovative Living and its employees, contractors, and partners from any claims, damages, or expenses arising from:
your use of the Websites
your violation of these Terms
your violation of any applicable laws or third-party rights
Termination
Amherst Innovative Living may suspend or terminate access to the Websites at any time, with or without notice, if a user violates these Terms or engages in conduct that may harm the company, residents, or other users.
Changes to These Terms
Amherst Innovative Living may modify these Terms at any time.
Updated versions will be posted on the Website. Continued use of the Websites after changes are posted constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law provisions.
Any legal disputes related to these Terms shall be resolved in the courts located in Hampshire County, Massachusetts.
Contact Information
If you have questions about these Terms of Service, you may contact:
Amherst Innovative Living, LLC
Website: https://www.amherstinnovative.com/get-in-touch
Email: management@amherstinnovative.com
Phone: (413) 992-2000